Helpdesk Technician - Opici Family Distributing

Glen Rock, NJ 07452

About the Job

OPICI Family Distributing, a family-owned business in wine and spirits for over 100 years, is currently seeking a Help Desk Technician. This is an Excellent Opportunity to join Our Team and be a part of The OPICI VISION: To create extraordinary experiences through superior products and service from our family to yours.

POSITION SUMMARY: The Opici Group is looking for a dynamic outgoing Help Desk Technician to work with a family-owned company and represent fine wines and spirits from all over the world.

OPEN POSITION: Perform IT phone support, desktop/laptop installs and repairs and computer data processing across all Opici business offices and warehouses

DUTIES AND RESPONSIBILITIES:

Taking initial telephone or email inquiries and troubleshooting and managing simple hardware, software, system or network problems
Recognize and escalate more difficult problems to Tier 2 or 3 support
Work with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
Maintaining an inventory of installed software, managing software licensing, and follow policies and procedures for upgrades
Support mobile devices
Administer the Opici Business Intelligence systems
Installing, configuring and maintaining desktop and laptop PC’s and peripherals such as printers
Installing and configuring applications and operating system software and upgrades
Removing old equipment and performing data migration to new machines.
Perform End of Week and End of month processes and weekly on-call rotation
Keep required logs and system records according to procedures
Minimum travel required

Systems and Technologies
Hardware: Dell laptops\desktops, HP servers, Cisco switches, Printers

Operating Systems: Windows 10/11 and server 2016/2019, VMWare

WAN\LAN technologies

ZOHO Service Desk, ZOHO Op Manager, Opici Asset Tracker (OAT), HelpDesk, Remote management tool
Mobile Device Management: IBM Maas 360, Kandji
Business Intelligence Systems: Dimensional Insights Diver

QUALIFICATIONS:

Three to five years of experience installing and supporting desktop and laptop hardware and software
Extensive experience with hardware, software applications, operating systems and network connectivity.
Customer service oriented and proactive in anticipating and resolving problems
Proficiency with LAN/WAN troubleshooting
Problem solving skills - ability to perform root cause analysis and determine appropriate course of action
Strong team-working skills
Good verbal and written communication skills
Must be able to work independently and pace oneself to complete own work
Understanding of an array of computer equipment, peripherals, mobile devices as well as standard software applications (MS Office, Windows Operating Systems, VPN client software, Remote Desktop tools, Active Directory, VMWare, Unitrends Backup, MS Exchange)
Knowledge of PowerShell and Windows Scripting
Professional certifications from Help Desk Institute, CompTIA, Network+, A+ or Microsoft (Certified IT Professional or Certified System Administrator (MCSA)), preferred but not required

COMPENSATION & BENEFITS: Salary position determined by experience, Eligible for Health and Welfare Package and 401k (with Company Match). Holidays and Paid Time Off.

Source : Opici Family Distributing