Helpdesk Support Analyst from Collabera

Must Haves:

• IT support exp of 1-2+ years.


• Customer support experience or call center. 


• Good communication skills.


• Basic understanding of ticketing systems.


• Can learn quickly.


• Can work in a fast-paced environment.


• Helpdesk-related tasks.


• Basic knowledge of Excel and understanding of how to read spreadsheets, etc.


• Understanding of how to escalate issues internally to L2/L3 teams.


• Schedule: Tuesday to Saturday - 12:30pm - 9:00pm CST.