Helpdesk Specialist Tier II - Pine Street Inn

SCHEDULE: Monday - Friday 9:30 a.m. � 6:00 p.m.; this position is essential in the event of an emergency and will 100% on site

LOCATION: 444 Harrison Avenue, Boston, MA 02118.

JOB DESCRIPTION:

POSITION OVERVIEW:

This position is responsible for supporting end users on a variety of technical issues, working with the Helpdesk team and be the second tier of support on any helpdesk request or problem. This position will report to the Helpdesk Manager. The scope of responsibility for this p