Helpdesk Analyst/Support - DT Professional Services

Job Summary:

DT Professional Services is seeking a Helpdesk Analyst/Helpdesk Support to join our team in Caledonia, MI! This role provides support for business and IT customers technical problems and service requests; records problem symptoms and information for escalation of the more complex problems to higher level support; maintains knowledge of relevant products and service offerings to provide accurate solutions; acts as representative of services to its customers. 

You'll also conduct timely 1st level problem determination for incidents using documented procedures, and accurately documenting the issues. Ensures customer satisfaction by responding to Service Requests through approved channels to Help Desk in a timely, accurate, and professional manner.

Basic Qualifications:

• Superb Customer support experience
• In-person customer support
• Basic Technical Skills
• Data migration experience
• Operating system conversion experience
• Will migrate computers from Windows 7 to Windows 10
• Will be handling basic troubleshooting of computers

Required:

• 1 year desktop support

The compensation for this position: $18.50 - $20 an hour.

More about DT Professional Services:

We’re looking for driven individuals to contribute to our talented & innovative team! At DT Professional Services, we offer insurance benefits that include medical, dental, and vision coverage, life insurance, long & short-term disability, 401(k) retirement plans (with employer match), tuition & certificate reimbursement, along with paid time off (vacation/sick/holidays). We are happy to to offer growth opportunities for you to grow in your career - your success is our success!

DT Professional Services is an SBA 8(a) and HUBZone certified Small Business; highly experienced in building award-winning custom software solutions. Established in 2013, we bring over a decade of experience delivering technology services and solutions that specialize in web & custom application development, project & program management, mobile & cloud computing services.

Our Mission is to provide cutting-edge, customer-oriented technology solutions that maximize value, drive engagement, and empower your business. We do this by employing talented & driven individuals who share the same goals and excitement for the work we do. DT Professional Services believes in fostering collaboration, career growth and building lasting relationships with our employees. 

Powered by JazzHR