Helpdesk Analyst - Sunnyvale, CA - Georgia IT Inc.
Sunnyvale, CA, NJ
About the Job
Job Title: Helpdesk Analyst
Location: Sunnyvale, CA
Position Type: 6-12+ Months
Rate: DOE (C2C/W2/1099)
Job description:
Location: Sunnyvale, CA
Position Type: 6-12+ Months
Rate: DOE (C2C/W2/1099)
Job description:
- Provide quality support to end-users including complex support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network
- Recognize common patterns in cases to uncover related and new problems
- Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware
- Support audio/visual equipment as needed for conference or meeting setups
- Assist with refresh of hardware and software when employees have office moves
- Learn new and/or infrequently used technologies and train team members on the functions and support of these technologies
- Previous related experience assisting end users in a help desk or desktop support environment
- Experience installing and troubleshooting patches, hardware, software, network, and printing issues on multiple types of devices
- Experience with Mac OS, Windows, MS Office suite, remote tools
- Excellent interpersonal and relationship-building skills
- Excellent organizational skills with emphasis on detail and follow up
Source : Georgia IT Inc.