Helpdesk Administrator at EDI Specialists, Inc.
Lake Zurich, IL
About the Job
Overview:
The Help Desk Administrator will be responsible for the administration of all helpdesk services, implementing, maintaining, and troubleshooting desktops, laptops and peripheral systems using the ticketing systems in place.
This individual will work together with vendors, service providers and other technical staff to insure the highest levels of system availability and customer service. The position will also be responsible for accounts management, system monitoring, and troubleshooting.
Additional tasks will include project management and assistance with various infrastructure needs.
Duties and Responsibilities:
Manage daily needs of the network system and end-user support.
Interact with users, other members of the team and project managers in a positive manner to deliver on-time and above standard solutions.
Administer account management, email access, and access to information.
Project management (office/technical/workstation modernization), Technical resource management
Install, maintain and troubleshoot computer systems. Resolve hardware, software, and network issues utilizing the help desk incident tracking system. Review, respond to, and resolve work tickets appropriately and on time.
Install, maintain and troubleshoot systems and hardware for various electronic equipment such as printers, scanners, security cameras and other peripherals.
Install and perform VOIP and Cellular phone troubleshooting and configuration.
Prepare and deploy new employee desktop, laptops, printers and other peripherals.
Communicate, instruct, and train all levels of staff on fundamental IT functions and generic network procedures.
Managing and maintaining a hardware/software list and ensure compliance with all licenses.
Communicate and coordinate with internal departments and vendors for problem-solving with tickets.
Take initiative and develop a strong understanding of business functions and procedures.
Improve user efficiencies by studying current practices and suggest potential modifications.
Understand and adhere to disaster recovery plans as necessary.
Translate technical language into non-technical understanding.
Work cooperatively with others on a team to share information, resolve conflicts, and make decisions in all aspects of Information Technology and/or systems operations.
Assist in troubleshooting manufacturing ERP system and business issues.
Configures and installs personal computer software packages, software upgrades, and hardware peripheral devices.
Evaluate, recommend and modify system's performance as needed.
As needed, after-hours on-site and remote work will be required for emergency and normal maintenance.
Order departmental supplies as needed.
Handle special IT projects as needed.
Perform other duties as assigned.
Responsibilities and skills
Health Safety & Environment
Participate in the development and promote the HSE culture.
Be exemplary in terms of environmental health and safety, in particular by:
Respecting and enforcing the instructions and rules established in terms of health, safety and the environment (in particular the LISI golden rules)
Correcting immediately, when possible, or by reporting to his hierarchy and/or the HSE department any malfunction or risky situation in the areas of health, safety and environmental protection
Implementing preventive actions to reduce the environmental footprint and control health and safety risks.
Participate in requests, analyzes (of risks, incidents) and HSE working groups relating to their professional scope.
Know the main health and safety risks and the main environmental impacts relating to their professional scope.
Know the site's HSE policy and objectives.
Be proactive in improving working conditions and limiting the impact on the environment. Responsibilities and skills Information System Security Participate to the Information System Security employees' awareness.
Participate in the development and promote the Information System Security culture.
Be exemplary in terms of Information System Security, in particular by:
Respecting and enforcing the instructions and rules established in terms of Security of the Information
Correcting immediately, when possible, or by reporting to his hierarchy and/or the ISMS Manager any malfunction or risky situation in the areas of Information System Security
Implementing preventive actions to reduce the Information Security risks.
Participate in requests, analyzes (of risks, incidents) and Information System Security working groups relating to their professional scope.
Know the Lisi Automotive's Information System Security policy and objectives (GISSP, ISSP)
Be proactive in improving working conditions and limiting the risk on the Information System Security
Job Knowledge/ Abilities:
Working knowledge of current computer equipment, software, network operating systems, and Internet.
Strong inter-personal and communication skills; capable of training on-site and remote users in applications and Windows 7/8/10/11 + Office 2016/365 fundamentals and writing basic documentation. Windows OS, Active Directory, printers, PowerShell scripts, Microsoft Office software, network, cabling
Excellent communication skills including written, verbal, and listening.
Effective problem-solving ability with internal customers and vendors.
Aptitude for working independently with significant attention to detail.
Ability to effectively collaborate with management and staff.
Ability to learn internal and external software as needed.
Ability to disassemble, move, and set up the components of a desktop computer.
Ability to follow instructions, work independently, and effectively respond to management direction.
Flexibility to adjust work schedules as needed.
Education/ Training:
A minimum of 1 years of relevant work experience within the computer field.
Higher education or certifications obtained within the Information Technology field preferred.
CompTIA A+, certification is a plus.
MECM imaging experience preferred.
Familiarity with networked/distributed computing environment concepts.
Windows 10, Windows 2012 R2, 2016 and 2019 Server
A combination of relevant work experience and education may be considered.
Tools/ Equipment:
Steel toed shoes and safety glasses are required at all times when on the production floor.
The Help Desk Administrator will be responsible for the administration of all helpdesk services, implementing, maintaining, and troubleshooting desktops, laptops and peripheral systems using the ticketing systems in place.
This individual will work together with vendors, service providers and other technical staff to insure the highest levels of system availability and customer service. The position will also be responsible for accounts management, system monitoring, and troubleshooting.
Additional tasks will include project management and assistance with various infrastructure needs.
Duties and Responsibilities:
Manage daily needs of the network system and end-user support.
Interact with users, other members of the team and project managers in a positive manner to deliver on-time and above standard solutions.
Administer account management, email access, and access to information.
Project management (office/technical/workstation modernization), Technical resource management
Install, maintain and troubleshoot computer systems. Resolve hardware, software, and network issues utilizing the help desk incident tracking system. Review, respond to, and resolve work tickets appropriately and on time.
Install, maintain and troubleshoot systems and hardware for various electronic equipment such as printers, scanners, security cameras and other peripherals.
Install and perform VOIP and Cellular phone troubleshooting and configuration.
Prepare and deploy new employee desktop, laptops, printers and other peripherals.
Communicate, instruct, and train all levels of staff on fundamental IT functions and generic network procedures.
Managing and maintaining a hardware/software list and ensure compliance with all licenses.
Communicate and coordinate with internal departments and vendors for problem-solving with tickets.
Take initiative and develop a strong understanding of business functions and procedures.
Improve user efficiencies by studying current practices and suggest potential modifications.
Understand and adhere to disaster recovery plans as necessary.
Translate technical language into non-technical understanding.
Work cooperatively with others on a team to share information, resolve conflicts, and make decisions in all aspects of Information Technology and/or systems operations.
Assist in troubleshooting manufacturing ERP system and business issues.
Configures and installs personal computer software packages, software upgrades, and hardware peripheral devices.
Evaluate, recommend and modify system's performance as needed.
As needed, after-hours on-site and remote work will be required for emergency and normal maintenance.
Order departmental supplies as needed.
Handle special IT projects as needed.
Perform other duties as assigned.
Responsibilities and skills
Health Safety & Environment
Participate in the development and promote the HSE culture.
Be exemplary in terms of environmental health and safety, in particular by:
Respecting and enforcing the instructions and rules established in terms of health, safety and the environment (in particular the LISI golden rules)
Correcting immediately, when possible, or by reporting to his hierarchy and/or the HSE department any malfunction or risky situation in the areas of health, safety and environmental protection
Implementing preventive actions to reduce the environmental footprint and control health and safety risks.
Participate in requests, analyzes (of risks, incidents) and HSE working groups relating to their professional scope.
Know the main health and safety risks and the main environmental impacts relating to their professional scope.
Know the site's HSE policy and objectives.
Be proactive in improving working conditions and limiting the impact on the environment. Responsibilities and skills Information System Security Participate to the Information System Security employees' awareness.
Participate in the development and promote the Information System Security culture.
Be exemplary in terms of Information System Security, in particular by:
Respecting and enforcing the instructions and rules established in terms of Security of the Information
Correcting immediately, when possible, or by reporting to his hierarchy and/or the ISMS Manager any malfunction or risky situation in the areas of Information System Security
Implementing preventive actions to reduce the Information Security risks.
Participate in requests, analyzes (of risks, incidents) and Information System Security working groups relating to their professional scope.
Know the Lisi Automotive's Information System Security policy and objectives (GISSP, ISSP)
Be proactive in improving working conditions and limiting the risk on the Information System Security
Job Knowledge/ Abilities:
Working knowledge of current computer equipment, software, network operating systems, and Internet.
Strong inter-personal and communication skills; capable of training on-site and remote users in applications and Windows 7/8/10/11 + Office 2016/365 fundamentals and writing basic documentation. Windows OS, Active Directory, printers, PowerShell scripts, Microsoft Office software, network, cabling
Excellent communication skills including written, verbal, and listening.
Effective problem-solving ability with internal customers and vendors.
Aptitude for working independently with significant attention to detail.
Ability to effectively collaborate with management and staff.
Ability to learn internal and external software as needed.
Ability to disassemble, move, and set up the components of a desktop computer.
Ability to follow instructions, work independently, and effectively respond to management direction.
Flexibility to adjust work schedules as needed.
Education/ Training:
A minimum of 1 years of relevant work experience within the computer field.
Higher education or certifications obtained within the Information Technology field preferred.
CompTIA A+, certification is a plus.
MECM imaging experience preferred.
Familiarity with networked/distributed computing environment concepts.
Windows 10, Windows 2012 R2, 2016 and 2019 Server
A combination of relevant work experience and education may be considered.
Tools/ Equipment:
Steel toed shoes and safety glasses are required at all times when on the production floor.