Help Desk - Tier II (Intermediate) from Quadrant Inc
Fort Belvoir, VA
About the Job
Job ID: 24-01799
Help Desk - Tier II
Fort Belvoir, VA
MUST:
Secret clearance required
Experienced Tier II Help Desk/ Desktop Support Admin
required 3+ years of experiencing in desk side support, help desk or IT Support roles
1+ years of experience using the Remedy Ticketing system (ARS) or similar
Must have excellent communication skills (oral and writing).
Experience providing Tier 1 desktop technical support
Experience with Windows 10 Operating Systems and Office 2013
Experience with Microsoft SCCM and perform imaging of desktop machines
Experience working with virtual infrastructure (i.e. VMWare) strongly desired
Excellent communications both written and verbal skills
Strong attention to detail
Excellent customer service skills over the phone, in person and via email
Ability to interact with Senior Government Leadership in an professional manner
Current CompTIA Security+ CE required
Bachelor's Degree is a plus
DUTIES:
Provide technical support including client hardware and software support
Respond to customer trouble requests and problem calls received by telephone, email, or generated from the Remedy ticketing system
Resolve customer issues using automated remote control software or other remote tools where possible
Provide support to individuals at users workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues
Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 10 OS, Office 2013 and other authorized desktop applications and peripheral equipment
Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties
Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network
Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
Help Desk - Tier II
Fort Belvoir, VA
MUST:
Secret clearance required
Experienced Tier II Help Desk/ Desktop Support Admin
required 3+ years of experiencing in desk side support, help desk or IT Support roles
1+ years of experience using the Remedy Ticketing system (ARS) or similar
Must have excellent communication skills (oral and writing).
Experience providing Tier 1 desktop technical support
Experience with Windows 10 Operating Systems and Office 2013
Experience with Microsoft SCCM and perform imaging of desktop machines
Experience working with virtual infrastructure (i.e. VMWare) strongly desired
Excellent communications both written and verbal skills
Strong attention to detail
Excellent customer service skills over the phone, in person and via email
Ability to interact with Senior Government Leadership in an professional manner
Current CompTIA Security+ CE required
Bachelor's Degree is a plus
DUTIES:
Provide technical support including client hardware and software support
Respond to customer trouble requests and problem calls received by telephone, email, or generated from the Remedy ticketing system
Resolve customer issues using automated remote control software or other remote tools where possible
Provide support to individuals at users workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues
Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 10 OS, Office 2013 and other authorized desktop applications and peripheral equipment
Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties
Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network
Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral