Help Desk Technician - Mastech Digital

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Help Desk Technician for our client in the Innovative Solutions domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract-to-Hire position, and the client is looking for someone to start immediately.

Duration: 3-6+ Months Contract-to-Hire

Location: Woburn, MA

Role: Help Desk Technician

Primary Skills: Help Desk

Role Description: The Help Desk Technician must have at least 2+ years of experience. As a Helpdesk Technician, you will provide a variety of user, desktop, and production support for multiple sites in the United States.

The position will handle front end user requests in person and remotely, onboard and offboard users, maintain desktop and printers, keep inventory, and assist in any IT projects as required.

The role will share in a rotating on call support.

Essential Duties and Responsibilities:

- Be the first point of contact for user questions and support requests.

- Provide Windows 7, 10, and 11 support for users at multiple sites.

- Provide software support for Microsoft Office, IP phones, and other end user applications.

- Triage and troubleshoot basic network issues.

- Manage users and groups in Active Directory.

- Manage mailboxes in Microsoft Exchange.

- Image and ship computers, coordinate the return of equipment.

- Assist with vendor management.

- Maintain documentation.

- Create and provide end user training.

- Rack and stack network equipment.

- Escalate issues to MSP and Systems Administrators.

Skills/Abilities:

- Windows 10 and 11

- Active Directory

- Microsoft Exchange

- Microsoft Office

- Helpdesk ticketing system

- Desktop Imaging

- PowerShell

- Network cabling

- OSI model

- DHCP

- DNS

- Mobile Device Management

Education/Experience:

- Associates degree in Information Systems or equivalent experience.

- 2 or more years working with an enterprise IT structure.

- Industry certification preferred.

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 2+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Srinivas Rao

Recruiter Phone: 412-684-6336

Equal Employment Opportunity