Help Desk Technician - Middleground

Middleground is a rapidly growing IT Managed Service Provider located in Westchester (20 minutes to the Loop and most suburbs) is seeking a Computer/IT Support Technician to join our team. We're looking for someone who excels at coming up with creative solutions to technical issues. If you have strong problem-solving skills and a passion for making effective change within an organization, this may be the position for you! You will make an impact for our clients!

The duties of the Help Desk Technician position include, but are not limited to the following:

-Provide remote technical support to our clients.

-Active problem solver.
-Understanding of IT support ticketing systems
-Deploy computers and peripherals (computers, monitors, printers, etc.)
-Install software packages on PC's and Laptops
-Troubleshoot software applications
-Manage document library and inventory of assets

Required Skills:
-2-3 years Experience with Microsoft Windows 10, 11
-2-3 years Experience with Microsoft Office 2016-present (Specifically MS Outlook, Word & Excel)
-2-3 years Experience with setting up, configuring & troubleshooting PC & Laptop Hardware
-Knowledge of basic Microsoft Windows Server 2016-2022
-Knowledge of Networking
-Knowledge of Office365
-Troubleshooting experience with Printers/Scanners
-Reliable, enthusiastic individual with great phone etiquette
-Professional appearance and behavior, including punctuality
-Excellent written and oral communication skills

This will be a W2 full time salary position with hybrid work.

Middleground Technologies provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, sex/gender (including pregnancy, childbirth, breastfeeding, or related conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned), and sexual orientation, marital status, religion (including dress and grooming practices), age (40 and above), physical or mental disability, medical condition, results of genetic information/characteristics, or military or veteran status. Any other basis protected by federal, state, or local law or ordinance or regulation. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Job Type: Full-time

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