Help Desk Technician - Addison Group

Position: Help Desk Technician

Location: District of Columbia - Fully Onsite 5 Days a Week

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Help Desk Technician to join their team. Please contact us today to discuss this opportunity! 

Job Responsibilities:

• Provide courteous and efficient technical support to all employees across the organization.
• Utilize the ServiceDesk (ManageEngine) ticketing system to manage and prioritize incoming support requests.
• Troubleshoot and resolve Tier 1 technical issues including password resets, email configuration (O365), and basic cloud platform support (Azure or equivalent).
• Collaborate with other IT team members to escalate and resolve complex issues in a timely manner.
• Document support activities, resolutions, and processes for future reference.
• Assist in the onboarding process for new employees, ensuring they have the necessary technical resources and support.

Required Skills:

1. Customer Service Skills: Demonstrated ability to effectively communicate with individuals from diverse backgrounds and provide exceptional customer service in a professional manner.
2. Help Desk Ticketing System Management: Proficiency in using ServiceDesk (ManageEngine) or similar ticketing systems to track, prioritize, and resolve support requests.
3. Tier 1 Technical Support: Experience in providing Tier 1 technical support, including password resets, email configuration (O365), and familiarity with cloud platforms such as Azure or equivalent.

Preferred Skills:

• Familiarity with basic networking concepts.
• Experience with Active Directory management.
• Certification(s) in relevant technologies (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals).

Qualifications:

• High school diploma or equivalent; Bachelor’s degree in Computer Science or related field preferred.
• Previous experience in a help desk or technical support role is advantageous but not required.
• Strong willingness to learn and grow within the organization.

Why Choose Addison Group?

A leading provider of professional staffing and search services, Addison Group distinguishes itself through exceptional delivery, specialized knowledge and strong relationships. Addison enables ideal connections between talented professionals and dynamic businesses. National practice areas include Administrative & HR; Engineering; Finance & Accounting Contract; Finance & Accounting Executive Search; Financial Services; Healthcare and Information Technology. Addison is an Inavero’s 2012 Best of Staffing winner for both Client and Candidate service. www.addisongroup.com

Why choose Addison Information Technology?

Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics  

Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses  

Permanent Employment: Many of Addison’s Information Technology job openings lead to potential permanent employment  

Connections: You connect directly with hiring managers from renowned organizations  

Options: You are presented multiple employment options near your home  

Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation    

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.