Help Desk Technician TS/SCI with Polygraph, Only - Distributed Solutions Inc.

Distributed Solutions, Inc. (DSI) is seeking Help Desk Technicians.

DSI is a growing small business dedicated to providing superior automation tools and consulting services which can positively impact the success and delivery of government to citizen services essential to a thriving democracy. We are seeking candidates that are looking to engage in a work life that matters and brings direct value to their personal life, their family, community, nation, and the world.

DSI’s unique organizational structure fosters a collaborative and cross-functional culture allowing employees to ’wear multiple hats’ and gain valuable exposure to all facets of the organization and the software development lifecycle. The rapidly changing nature of the industry and market needs keeps work interesting and allows individuals to proactively identify areas within the organization where they wish to specialize, excel, and provide value to both external clients and internal company initiatives. DSI’s entrepreneurial spirit and open-door policy with Executive Management results in a highly rewarding work environment focused on teamwork, creativity, and customer solutions.

The ideal DSI team member is a self-starter with effective problem-solving skills, excellent written and verbal communication, and a curiosity for new challenges and experiences. Additionally, candidates will ideally have experience that highlights their critical thinking skills, lifelong learning habits, and effective presentation skills to help team members and clients understand issues, opportunities, and proposed solutions.

The Helpdesk Technician is responsible for providing professional and efficient helpdesk support. A strong customer service mindset is the key to succeeding in this role.

Job Requirements:

• Develop and maintain a fundamental understanding of Federal Acquisition Regulation (FAR).
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Performs other related duties as assigned.

Required Experience:

• Active TS/SCI with polygraph
• Proven experience as a help desk technicianor other customer support role.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Understanding of Ticketing systems.

Desired Experience:

• Knowledge of the Federal Acquisition lifecycle or commercial contracting.
• Knowledge of Federal financial systems or commercial accounting.
• Experience with Federal government contracting and/or program office organizations.

DSI is a leading provider of knowledge driven software solutions and subject matter consulting services addressing the needs of acquisition professionals. We offer a fun, casual, collaborative working environment for individuals interested in conquering technology barriers, learning by doing, and taking pride in developing superior software manufactured in the USA.

Distributed Solutions, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.