Help Desk Technician - Temporary/Extra Help - City of Oxnard, CA
Oxnard 93030, CA
About the Job
This recruitment is open until filled.
The City of Oxnard's Information Technology Department is seeking Extra Help/Temporary Help Desk Technicians to participate in a short-term project (not to exceed 960 hours). The successful candidate will be responsible for providing excellent customer service in the course of deploying, troubleshooting and maintaining desktop computers, desktop applications and peripherals for our customers City-wide.
The ideal candidate will possess experience with mobile and desktop computer hardware, operating systems, desktop applications, peripherals and enterprise network access. Successful attributes include experience providing remote and on-site support for hardware and software; excellent customer service skills; ability to prioritize and manage a constantly
changing workload; clear and effective communication skills both written and verbal, excellent problem solving and analytical skills, strong attention to detail, ability to translate technology to audience appropriate business friendly terms, strong time management skills, the ability to work both independently and in a collaborative team environment; and
network concepts and fundamentals.
WHAT YOU’LL DO:
- Providing exceptional customer service to members of the City workforce.
- Be responsible for providing efficient and effective technical support for workstation hardware, applications and peripherals.
- Managing a constantly changing ticket load.
- Maintaining equipment and software inventory data.
- Creating and maintaining technical and customer oriented documentation.
- Work in a group and as an individual to complete tasks and projects.
Information Technology Specialist
DISTINGUISHING CHARACTERISTICS:
This classification is distinguished from the Information Technology Technician in that it provides specialized technical support of system users and provides maintenance and operations support of technology hardware, software and data.
SUPERVISION EXERCISED/ SUPERVISION RECEIVED:
Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.
WORK SCHEDULE: The normal work week is Monday through Thursday 8:00am to 6:00pm and alternating Fridays 8:00am-5:00pm. This position is governed by the overtime provisions of the federal Fair Labor Standards Act and is eligible for overtime pay.
PLEASE NOTE: Extra-Help positions are not expected to last more than 960 hours. Under the terms of the City's benefits plan and policies, this position is not eligible for benefits due to the short duration of employment. In this position, employment with the City of Oxnard is at will, and those selected for temporary placement retain the option, as does the City of Oxnard, to end employment at any time, with or without notice and with or without cause.
Job Type: Extra-Help/Temporary
Agency: Information Technology
Location: Administration: 300 West Third Street, Oxnard 93030
Source : City of Oxnard, CA