Help Desk Technician - Apex Systems

Job#: 2025234

Job Description:

Below is the full job description, if interested in applying for this position please email a copy of your updated resume and the best time to connect over the phone to Louie at [email protected] 
Job Title: Tier II Help Desk Technician
Contract Type: Direct Higher
Required Certification: CompTIA Security+
Interview Process: One step interview
Pay Rate Hourly/Salary Range: $33.65./HR-$36.06/HR and $70,000-$75,000
Location/Hours of Operation: Hybrid working schedule, three days onsite two days remote in Silver Spring, MarylandMonday-Friday 7:00am-5:00pm
Daily Responsibilities:

• Support Incident, Problem, and Request Management process leveraging the ITIL service framework and best-business practices

• Utilization of ticketing system.

• Provide End User Development (EUD) support service and incident resolution remotely and through touch labor services to ensure that the end user operation environment is functional

• Installing and connecting desktop and laptops, and other peripherals to the network, wiping and rebuilding infected desktops, software installation, and assisting users with services and products.

• Repair desktops/laptops, printers, scanners, and other approved peripherals.

• Identify repair part(s) and provide a suggested source to the MID management team for their purchase.

• Image all new computers with the current approved NMRC operating system and ensure all applicable IAVA patches and endpoint security software are applied before issuance.

• Backup data before working on any equipment and make every effort to maintain the user’s data without loss during repair of equipment.

• Provide network printer/Multifunction Device (MFD) support.

• Ensure all network printers/MFD are configured in accordance with appropriate DISA STIG prior to adding to the network.

Required Experience/Knowledge/Skills/Abilities:

• Active Secret clearance or higher.

• Five years of experience in a related field preferred.

• Strong analytical and problem-solving skills.

• Able to function, adapt, and succeed in a constantly changing, fast-paced environment

• Positive attitude and motivation to deliver highest quality work.

• Strong communication skills (both verbal and written).

• Self-organized and structured, with the ability to define your own tasks.

• Expert with MS Office Suite (Word, Excel, and PowerPoint).

• Active CompTIA Security+.

• National Agency Check with Local Credit Checks (NACLC)/Tier 3.

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.