Help Desk Technician - American Technology Consulting

Title: Help Desk Technician IILocation: 201 High St SE PO Box 2148 Salem, Oregon 97301-0000Interview: Web CamAssists end users in resolving hardware and software issues by fieldingtelephone calls and email communication, diagnosing problems and performingtroubleshooting activities. Documents, tracks and monitors the problem tofacilitate a timely resolution. Relies on established guidelines andinstructions to perform daily job functions. Works under immediate supervision.May require an associate's degree in a related area and at least 3 year orequivalent experience in the field or in a related area. Additional Helpdeskrelated duties as directed by Supervisor