Help Desk Technician - ClancyJG International
Remote, OR Remote
About the Job
ClancyJG International is seeking several Help Desk Technicians. Positions are located in both Cookeville, TN, and Oakridge, TN.
Qualifications
- IT service management: 3 years (Preferred)
- Software troubleshooting: 3 years (Preferred)
Under close supervision, resolves user incidents that could not be resolved by Service Center Staff using remote control. Installs software, modifies settings, replaces hardware, etc., as required to resolve the incident. Resolves desktop and network issues to restore service. Uses CM and ticket processes to document actions taken.
Executes hardware / software deployment projects per the deployment plan. Supports lifecycle management of IT equipment – deployment through exchange/disposal. Ensures installations are accomplished per plan, manufacturer specifications, and industry best practice, resolves technical issues, ensures issues resolved per FAA direction, and documents installed configuration. Proficient supporting desktop, server and network equipment. Use the ITSM tool to manage user incidents and requests. Escalate incidents to the next highest tier.
COVID Policy: Prospective and/or new employees will be required to adhere with ClancyJG International's vaccination policy. All employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment.
ClancyJG International is an Engineering, Professional and Consulting Services Company. We provide services to the Federal Aviation Administration (FAA), Department of Defense (DOD), and the National Aeronautics and Space Administration (NASA). Our staff consists of Executive Managers, Program and Project Managers, Engineers, Analysts, Subject matter and Technical Experts, Operations and Maintenance Professionals, and Business and Administrative Specialists. We have direct experience as a prime contractor with a unique set of skills ready and available to provide support. We are a Small Business Administration (SBA) 8(a) program graduate, a Service-Disabled Veteran-Owned Small Business (SDVOSB), and a State of California Small Business (SB) and Disabled Veteran Business Enterprise (DVBE).