Help Desk Technician - CuraLinc Healthcare

CuraLinc Healthcare is seeking an energetic, organized, and detail-oriented help desk professional with exceptional verbal and written communication skills to join our growing team. The Help Desk Technician will be responsible for providing technical assistance and support to employees and clients with computer, telephone, hardware, and software issues. The Help Desk Technician will also respond to queries, run diagnostic programs, isolate problems, and determine and implement effective solutions.

CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.

CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.

We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com.

Primary Responsibilities

• Monitor and Respond to Help Desk Requests in a Professional, Thorough and Timely Manner
• Provide Technical Support for Issues Related to IT, Phone Systems, Software and Hardware
• Resolve Office IT Issues Including Phone, Fax, Printer, AV, Access Control and Email
• Provide Technical Support and Assistance for CuraLinc’s 24/7 Call Center
• Assist Remote Employees
• Thoroughly Document Internal Procedures
• Create Detailed Training Materials for Employees and Clients
• Conduct Staff Training
• Set Up New Employees During Onboarding
• Suggest Possible Improvements on Procedures
• Identify and Escalate Significant and Recurring Issues to Next Tier Support
• Work with Technology Vendors and Manage Projects

Required/Minimum Qualifications

• Proven Success as a Help Desk Technician or Similar IT Role
• BS/BA in IT, Computer Science or Related Field Preferred, But Not Required
• Strong Computer Skills and the Ability to Identify and Troubleshoot Technology Issues
• Strong familiarity with Windows and Mac Hardware
• Experience Working in a Microsoft 365 Environment
• Experience in Networking Including LAN, WAN, FTP, SFTP, VPN, VLAN’s, WI-FI, Access Control/Surveillance System Maintenance and Basic Audio/Video Knowledge
• Ability to Communicate Effectively with Users with Differing Levels of Technical Skills
• Ability to Multi-Task in a Fast-Paced Environment
• Knowledge of RingCentral a Plus
• Experience Working in a Regulated Healthcare Environment Preferred

This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.

CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

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