Help Desk Technician (on-site) - Creative Financial Staffing

IT Helpdesk Technician – Tier 1 - On-site - Maryland

This role is on-site, and only local candidates will be considered

Expected Salary Range: $60,000 - $65,000+ (depends on experience)

Why take an IT Helpdesk Technician role with this company?

• Hands-on role in a dynamic and supportive educational environment
• Opportunities for professional growth and development
• Collaborative team culture focused on innovation and continuous improvement
• Exposure to cutting-edge technologies and a diverse range of tech challenges

What will the IT Helpdesk Technician do?

• Provide Tier 1+ technical support to faculty, staff, students, and parents across multiple campuses
• Respond to user requests promptly, managing accounts and performing technology tasks as needed
• Deploy and manage devices including iOS, Chromebooks, and PCs using tools like Securly and Acronis Snap Deploy
• Support various platforms including iOS/Windows 11, MS Office 365, Google Workspace, projectors, interactive displays, and printers
• Participate in meetings and contribute to departmental initiatives and growth

What the company needs in an IT Helpdesk Technician

• 2+ years of relevant, hands-on technical support experience
• Bachelor's degree in a technical discipline preferred
• Familiarity with general networking concepts (IP, DNS) and A/V platforms
• Experience supporting technology in a K-12 or similar environment preferred
• Strong customer service skills and the ability to connect with end-users of all skill levels
• Proficiency with Google Workspace, MS Office, and Microsoft 365
• Commitment to project completion and professional growth in tech trends