Help Desk Technician Level 2 - CMIT Solutions

CMIT is looking for an experienced Help Desk Technician Level 2. Some responsibilities are resolving escalated service request tickets, project tasks, and deployment upgrades. Will work with other employees as a mentor and trainer to help develop additional skilled technicians. This position requires the ability to travel up to 25% of the time and/or on-call/flexible hours to support our clients. We pride ourselves on the service and support we bring to each client in a timely manner.

Responsibilities:

-Provide excellent customer service to our clients and partners
-Ability to manage multiple clients and projects simultaneously
-Ability to work in a fast-paced environment addressing issues escalated by both phone and ticketing system
-Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software
-Setup of desktop and laptop computers
-Understanding of IT security and ability to identify and escalate policy violations
-Contribute to company knowledge base and continually work to keep documentation up to date

CMIT Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Employment Type: Full-Time
Salary: $ 75,000.00 Per Year