Help Desk Technician I - BlueTeam

Help Desk Technician - Private Sector – BlueTeam

We are…
BlueTeam is a U.S. based service provider specializing in commercial restoration, construction and roofing — both domestic and international — and our clients are the world’s premier commercial portfolio owners and operators.
We are a turnkey provider for portfolio managers, owners, asset managers and operators, and we continue to grow our services to meet our clients’ needs. Our continued expansion of services, unrelenting project performance and transparent billing practices have allowed BlueTeam to become and remain an industry leader for clients in the hospitality, senior care, multi-family, industrial and other commercial property sectors.
Join the exciting BlueTeam!

This position involves providing rapid and efficient support for information technology systems both remotely and in person, including system configuration, troubleshooting, and maintenance. The role requires excellent listening skills to understand customer queries and concerns, and the ability to offer effective solutions, ensuring customer satisfaction is a priority in all interactions. Responsibilities include escalating unresolved issues to higher-level staff and collaborating with desktop support engineers to deliver superior service. The successful candidate will represent BlueTeam with professionalism and integrity, contributing to the advancement of our company mission.

What you’ll do….

• Address technical inquiries through various channels including email, online chat, phone, or in-person visits
• Educate customers on IT products and services to enhance their understanding and utilization
• Provide detailed, step-by-step guidance to customers during the problem-solving process
• Assist in troubleshooting both hardware and software issues efficiently
• Conduct follow-ups with customers to confirm their issues are resolved and they are satisfied with the service
• Relay customer feedback to relevant internal teams to help improve products and services
• Managing IT Help Desk Ticketing including assignment, follow up, and adherence to service level agreements
• Perform additional duties within the technical department as required

• Exceptional problem-solving and analytical abilities
• In-depth knowledge of computer systems, with extensive experience in troubleshooting both hardware and software issues
• Skilled at simplifying complex technological processes into clear, step-by-step instructions for users
• Patient and approachable demeanor, coupled with excellent listening skills
• Proficient in both verbal and written communication
• Dedicated to delivering outstanding customer service
• Strong passion for both problem-solving and enhancing customer satisfaction
• Technologically adept, with substantial experience in a technology-related field
• Capable of diagnosing and resolving a wide range of technical issues
• Team player who values constructive feedback and collaboration
• Keen to learn and adapt to new technologies and systems
• Proven experience in IT help desk support or a similar customer service role

• High School Diploma or Equivalent
• Associate degree in information technology, Computer Science, or related field
• One (1) to Two (2) years of experience inexperience in customer service and IT support or a related field
• CompTIA A certification is highly recommended as it covers fundamental IT skills and is widely recognized
• Microsoft Certified: Windows Client certification could be beneficial, especially in environments using Microsoft products extensively
• Basic knowledge of computer hardware, software, and networking: Understanding of common operating systems (Windows, macOS), office software, and basic networking concepts
• Customer Service Skills: Ability to handle customer inquiries and issues with patience, empathy, and professionalism
• Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members
• Problem-Solving Skills: Capacity to diagnose and resolve basic technical issues
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively
• Attention to Detail: Precision in logging calls, documenting issues and solutions, and following procedures

• Competitive Salary
• Full range of Benefits including Medical, Dental, Vision, Short Term Disability (STD), Long Term Disability (LTD), Supplemental and Voluntary Life Insurance, 401(K) with Employer Match and Paid Time Off (PTO)

About Blue Team:

BlueTeam’s Mission is to cultivate and maintain mutually beneficial relationships with our clients. In order to accomplish that mission, BlueTeam strives to be mindful, respectful and understanding of our clients and their business needs.

Becoming valuable partners with our clients starts with building the best team possible: recruiting top talent, training them, supporting them, listening to them, and empowering them to help our clients solve their restoration, construction and roofing needs. BlueTeam is not just a “team” but a family based on our core values: integrity, transparency, and accountability.

We believe that with quality people and teamwork, we will achieve our goals of being a successful and well-structured profitable organization that will treat our clients fairly and with mutual respect, while recognizing our staff for their efforts and contributions.

BlueTeam is an Equal Opportunity Employer.

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