Help Desk Technician - Stardom Employment Consultants

Job Summary: 

The Help Desk Technician will be responsible for providing technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, resolving technical problems, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Respond to user inquiries and provide technical support via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Assist with the setup and deployment of new equipment.
• Document and track issues using a ticketing system.
• Provide training and guidance to users on software and hardware usage.
• Collaborate with other IT team members to resolve complex issues.
• Maintain up-to-date knowledge of industry trends and technologies.

Qualifications:

• High school diploma or equivalent; associate degree in IT or related field preferred.
• Proven 1-2 years of experience as a Help Desk Technician or in a similar role.
• Strong knowledge of computer systems, software, and network troubleshooting.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Familiarity with ticketing systems and remote desktop applications.