Help Desk Technician - E2 Consulting Engineers, Inc.

About the Organization:

E2 Consulting Engineers, Inc. (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.

Overview:

Seeking a collaborative Help Desk Technician to support a company-wide computing environment. Daily tasks consist of responding to requests on the phone, via email, in person, or through remote access. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of systems, hardware, and software. Training other staff on troubleshooting and diagnosing problems. Gaining feedback from customers to improve training methods.

 

E2 is a fast-paced dynamic company and requires a proactive and professional individual who can operate with minimal direction, is highly organized and able to effectively manage multiple initiatives, efficient, and able to interpret, summarize, and communicate data at the macro and micro levels. The Help Desk Technician will interact with E2’s Chief Information Officer to determine high priority initiatives.

Responsibilities:

• Responding to requests on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of systems, hardware, and software.
• Support core Microsoft 365 technologies such as SharePoint Online, Teams, OneDrive for Business, and Office.
• Onboard/Offboard staff as it relates to IT technologies: create/disable accounts; retrieve hardware; migrate data; etc.
• Deployment of PCs using Microsoft Autopilot.
• Management of devices via Microsoft Intune.
• Configure devices in accordance with ISO27001 standards.
• Create and maintain existing Intune application deployment packages.
• Inventory and assignment of equipment using an asset tracking system.
• Interact with vendors as necessary to replace failed hardware.
• Manage Help Desk tickets in a timely manner.
• Troubleshoot performance issues, investigate critical system errors, capture traces, and analyze logs.
• Acquire and maintain a working knowledge of a wide range of applications and systems. Staff members must be continually aware of upgrades and software changes.
• Writing and editing training documents.
• Write and update technical documentation such as technical diagrams and configuration procedures.
• Run diagnostics to resolve customer reported issues. Escalate issues as needed.
• Ensures customer satisfaction in every step of problem resolution. Staff members are required to track detailed information about each customer's service need in an on-line database. They then document their diagnostic steps as they troubleshoot the reported problem. Extensive research is often required to find the correct solution. Must follow up with all customers to ensure that their needs have been met.
• Provide after-hours support as required for priority requests.
• Other duties as assigned.

Qualifications:

• 1+ years of comprehensive hands-on experience in a help desk environment.
• Experience maintaining Microsoft 365 cloud-only environments.
• Familiarity with Microsoft Entra ID (Azure Active Directory)
• Familiarity with Microsoft Intune.
• Take ownership of problems, can work alone or with others.
• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• Customer-oriented and cool-tempered.
• Strict adherence to confidentiality with respect to data.
• Proficiency in English
• Associate degree or technical diploma/degree and certifications in the field of Helpdesk Support and LAN Support or the equivalent combination of education and experience.

Benefits:

E2 Consulting Engineers, Inc. offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.

Wage Data Per State Requirements:

The hourly pay rate for this position is $24.00/hr - $31.25/hr.The starting rate will be commensurate with skill, education, experience, and working environment.

Work Environment/Physical Demands:

Work Environment

This job operates in a professional office environment and uses standard office equipment such as computers and phones.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Lift 40 lbs. boxes
• Verbal, auditory, and written capabilities to effectively communicate in an articulate manner.
• Clarity of vision at varying distances.
• Dexterity of hands and fingers to operate a variety of standard office equipment.
• Candidate is expected to be on-site 5 days a week and follow the Social Distancing norms and precautionary measure that are set in place.

Drug Free Workplace:

E2 Consulting Engineers, Inc. is a Drug Free Workplace. After accepting an offer of employment, applicants may be required to undergo background checks, drug testing, and/or fit-for-duty physical examination.  Drug screens will include, but not be limited to, Amphetamines, Cocaine Metabolites, Marijuana Metabolites (THC), Opiates, and Phencyclidine (PCP). As a federal contractor, E2 cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.

Solicitation:

Please no solicitation of any kind from agencies, staffing, or recruiting firms.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.