HELP DESK TECHNICIAN from VSolvit LLC

Job Summary

VSolvit is currently seeking a Help Desk Technician in support of the U.S. Army—Dugway Proving Ground Data Management Division (DMD) IT Support Contract.

As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), and staying focused on the assigned tasks including company meetings, and completing other tasks as assigned.

Responsibilities

• Log all requests for assistance, upon notification, and track solutions in the Help Desk Ticketing system
• Perform Tier II/III (direct user support) for WDTC DREN/SDREN core services for Test Mission Support System (TMSS) network supporting DoD customers
• Troubleshoot various IT-related issues (i.e., computer, network, printer, etc.)
• Perform service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes
• Support technologies, to include operating systems, servers and software applications issues, resolve and implement solutions
• Patch and comply with Defense Information Systems Agency (DISA) standards
• Perform imaging on new and transferred computers, in accordance with DISA Secure Host Baseline (SHB) policies
• Perform system builds on computers using the system image library, as required IAW DMD prioritization based on the test center’s requirements for testing
• Provide user account support to include: creating, updating, disabling/deleting, and resetting accounts in Active Directory (AD)
• Perform data recovery from backups and from damaged data storage devices
• Install and configure printer drivers on workstations and laptops

Basic Qualifications

• MUST have 1 year experience in a Help Desk/IT environment or 4-year college degree, in lieu
• HS Diploma
• Knowledge in the following areas: MS Windows 10, Computer troubleshooting/repair
• Current certification in one of the following: Security+ CE (preferable), SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, CAP
• Current certificate of training in one of the following: A+ (preferable), MCSA, MCSE, RHCSA, Linux+

Preferred Qualifications

• Associates in any IT field
• Experience working on a military installation/contract

Additional Requirements

• United States Citizenship required
• Active DoD SECRET Security Clearance or the ability to obtain one

Company Summary

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.