Help Desk Technician - Insight Global

Position: Help Desk Technician

Location: Denver, CO

Duration: 6 month contract

Pay Range: $21-26/hr

Required Skills & Experience

• Previous experience troubleshooting and installing Microsoft Teams

• Strong knowledge of conference room equipment, audio-visual systems, video conferencing platforms, and presentation tools

• Ability to diagnose and resolve technical issues quickly and effectively, ensuring minimal disruption to meetings and productivity

• A passion for providing exceptional customer service and making the conference room experience enjoyable for all users

Job Description

Insight Global is seeking a highly skilled and customer-focused Help Desk Specialist to join the End User Support Team at one of our largest utility clients. This individual will ensure the smooth functioning of our group conference rooms as we transition back to the office environment. In this role, you will be responsible for setting up and maintaining conference rooms, troubleshooting application issues, and ensuring a delightful experience for our employees during meetings and collaborations.

Responsibilities:

• Conference Room Setup: Set up and configure group conference rooms with necessary hardware and software, ensuring all equipment is functioning optimally for seamless meetings and presentations.

• Troubleshooting: Provide prompt technical support to application teams and employees for conference room-related issues, including but not limited to video conferencing platforms, presentation tools, and audio-visual equipment.

• Maintenance and Monitoring: Regularly inspect and maintain conference room equipment to identify potential issues proactively. Conduct routine checks to ensure optimal performance.

User Assistance: Assist employees with using conference room technology effectively, offering guidance and training as needed to enhance their experience.

• Issue Resolution: Troubleshoot and resolve technical problems promptly, aiming to minimize disruptions and downtime during important meetings.

• Documentation: Maintain comprehensive documentation of conference room setup, configurations, and issue resolution processes for reference and knowledge sharing.

• Continuous Improvement: Continuously seek opportunities to enhance conference room functionalities and user experience, implementing improvements to streamline processes.

• Collaboration: Collaborate with IT teams, facilities management, and other departments to address cross-functional issues that impact the functionality of conference rooms.

• Customer Satisfaction: Prioritize customer satisfaction and create a welcoming environment in conference rooms, ensuring an enjoyable experience for all employees.