Help Desk Technician - Encore Strategic
Beachwood, OH 44122
About the Job
Take the next step in your IT career as an IT Help Desk Tech with a supportive team, tons of room for career growth, a guaranteed starting salary of 50K, and comprehensive benefits!
Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L1 IT Technician to become a part of our collaborative team. You’ll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.
Position Highlights:
$50,000 scalable based upon experience
Retirement plan, PTO, health insurance benefits, and bonus plan
Hybrid work schedule (Up to 2 days remote) after training completed
Friendly, people-focused management and technical mentors
What You’ll Do:
Support common business applications (O365) via email, phone, and on-site support for 100 SMB’s
Maintain client networks and network security (LAN/WAN, firewalls, access points, switches)
Troubleshoot a wide variety of on-premises, and cloud environments
Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues
Skills You’ll Need:
Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
Confidence and commitment to top-tier customer service in a fast-paced environment
Ability to stay organized and follow tasks through to completion with accuracy
Willingness and ability to learn new applications and skills
0-2 years of hands-on PC support experience
Office 365 experience
A general knowledge of different hardware platforms, cloud services, and line of business applications
Ready to apply?
Quick apply with your resume
OR
Get a head start on the application process through our online portal here:
https://www.ondemandassessment.com/link/index/JB-W70H5LGMQ?u=1049388
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