Help Desk Support Technician at NovaLink Solutions LLC
Jackson, MS 39201
About the Job
The Mississippi Department of Education has a current goal for every community to effectively
use a World-Class Data System to improve student outcomes. This goal has an outcome to
increase the availability of quality data to drive decisions that improve student outcomes. We
are planning to satisfy this goal in part by modernizing our current student information system
along with improving the quality of data in connected systems. This will include web-based
application development, and creation of dashboards and reports that will improve access,
accuracy, and ease of use for all stakeholders.
Selected candidate’s role will focus on providing all levels of support to our customer base, both
remotely and onsite. Candidate will be the initial point of contact with end users requesting IT
Support. Ideal candidate has experience in Desktop\Laptop repair and troubleshooting, software
installation, hardware implementation and active directory administration. Candidate must also
have experience providing remote assistance using various platforms and must be experienced
with providing support for O365 Applications. Must be good at organizing, prioritizing, and
planning. Candidate must be able to update and maintain Help Desk records in accordance with
established support procedures. Candidate must also have excellent communication skills.
3 years Experience working in a help desk environment
3years Experienced with providing support for O365 Applications
3years Experience providing remote assistance using various platforms
3years Experience in desktop\laptop repair, troubleshooting, and software installation
3years Hardware Implementation and Deployment
3years Active Directory Management
Salary
33 - 36 /hour