Help Desk Support Specialist I at Silgan Containers

Stability.  Innovation.  We are Silgan.

Now hiring for a Help Desk Support Specialist in Oconomowoc, WI

What we offer:

• Fair and competitive salary.
• A stable, reliable, and environmentally conscious company.
• Continuing education with opportunities for advancement.
• A comprehensive benefits package, including medical, dental, vision, and life insurance.
• 401(k) retirement savings plan.
• Paid time off.
• Paid holidays.
• Add-on benefits include pet insurance, telemedicine, and specialty programs to treat diabetes, hypertension, and more.

What you'll do:

• Provide Level I & II support remotely via phone, using remote tools or onsite
• Troubleshoot software and hardware failures
• Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units
• Install hardware and peripheral components like docking stations, printers, keyboards, and monitors
• Load software packages such as networking components, operating systems, and office applications
• Prioritize and work on service desk tickets in the internal ticketing system
• Accountable for being part of an ongoing after-hours on-call rotation
• Develop and conduct various training and instruction for end users on OS and other applications
• Assist users in maximizing the use of computing systems
• Past retail and customer service a plus!
• Travel (national & international) may be possibility (5% - 10%)

We need you to have:

• Associates Degree
• 2 + years of hands-on technical experience
• In lieu of a degree, 4 + years of hands-on technical experience required
• Mid-level experience troubleshooting Microsoft Office 7 and 2019, Active Directory Administration, and Virtualization Technologies
• Solid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNS
• Experience troubleshooting Adobe, Standard & Professional software experience (Installation & Troubleshooting)

Who We Are:

• America's largest metal food packaging producer.
• A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.
• Silgan Containers has set sustainability targets through 2030 to source more renewable energy, reduce greenhouse gas emissions, and divert our waste from landfills to foster environmental stewardship.