Help Desk Support Specialist I - Silgan Containers Mfg Corp
Oconomowoc, WI
About the Job
Stability.
Innovation.
We are Silgan.
Now hiring for a Help Desk Support Specialist in Oconomowoc, WI
What we offer:
What you'll do:
We need you to have:
Who We Are:
Now hiring for a Help Desk Support Specialist in Oconomowoc, WI
What we offer:
- Fair and competitive salary.
- A stable, reliable, and environmentally conscious company.
- Continuing education with opportunities for advancement.
- A comprehensive benefits package, including medical, dental, vision, and life insurance.
- 401(k) retirement savings plan.
- Paid time off.
- Paid holidays.
- Add-on benefits include pet insurance, telemedicine, and specialty programs to treat diabetes, hypertension, and more.
What you'll do:
- Provide Level I & II support remotely via phone, using remote tools or onsite
- Troubleshoot software and hardware failures
- Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units
- Install hardware and peripheral components like docking stations, printers, keyboards, and monitors
- Load software packages such as networking components, operating systems, and office applications
- Prioritize and work on service desk tickets in the internal ticketing system
- Accountable for being part of an ongoing after-hours on-call rotation
- Develop and conduct various training and instruction for end users on OS and other applications
- Assist users in maximizing the use of computing systems
- Past retail and customer service a plus!
- Travel (national & international) may be possibility (5% - 10%)
We need you to have:
- Associates Degree
- 2 + years of hands-on technical experience
- In lieu of a degree, 4 + years of hands-on technical experience required
- Mid-level experience troubleshooting Microsoft Office 7 and 2019, Active Directory Administration, and Virtualization Technologies
- Solid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNS
- Experience troubleshooting Adobe, Standard & Professional software experience (Installation & Troubleshooting)
Who We Are:
- America's largest metal food packaging producer.
- A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.
- Silgan Containers has set sustainability targets through 2030 to source more renewable energy, reduce greenhouse gas emissions, and divert our waste from landfills to foster environmental stewardship.
Source : Silgan Containers Mfg Corp