Help Desk Support Specialist at CornerStone TTS

CornerStone Technology Talent Services is looking for a skilled Help Desk Support Specialist for a contract position in North Forth Worth. This is a hybrid position, requiring the ability to report to the office in North Fort Worth, TX occasionally, for training and meetings.

Job Description:

The Technical Help Desk Technicians are responsible for second-level support for all company standard software and hardware, ordering, handheld devices, and enabling and activating CSOS Certificates (regulatory control). This position provides an effective diagnostic evaluation of end-user Pharma Customer needs and in all cases, uses good judgment and timeliness in responding to and resolving each issue or complaint to the customers’ satisfaction.

The position also requires effectively delivering technical training and support needs for company personnel and customers over the phone.

Minimum Qualifications

• Local to DFW and amendable to work on a hybrid setup
• Minimum of 2 years of experience working in a Help Desk call center environment
• Technical degree or technical certification/certificate
• Remote Desktop Troubleshooting
• Technical support, customer service, and software or mobile device support experience.
• Strong customer service and troubleshooting skills
• Ability to communicate technical information verbally to a wide range of end-users (i.e. internal employees, hospitals, VA, and retail customers)
• Strong attention to detail, with a focus on rapport-building, listening and questioning
• Ability to communicate technical information to both technical and non-technical audiences
• Good written and oral communication skills
• Working knowledge of MS Word, Excel, Outlook, and PowerPoint.
• Experience using Salesforce and/or knowledge of creating help desk tickets.

Join Our Team:

CornerStone Technology Talent Services (TTS) is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.