Help Desk Support Specialist - The Intersect Group

Our client is seeking an eager Help Desk Support Specialist to join their team as a full-time employee. This resource will be responsible for providing technical support to internal team members in all locations via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups.

Requirements:

• Bachelor’s degree in Computer Science or related degree required.
• CompTIA A+ certification is a plus
• 2+ years of experience in a Help Desk, System Admin, or Desktop Support role
• Knowledge of Active Directory administration
• Familiarity with Office 365

Major Responsibilities

• Provide superior quality and service to all firm technology users. Respond promptly and courteously. Prioritize requests according to criticality. Identify timely and accurate solutions to technical issues.
• Provide expert help desk support for all locations (both remote and on-site) for all hardware, software, and ancillary office equipment including video conferencing equipment, projectors, phone systems, printers, scanners, and multi-function devices.
• Provide support for remote access solutions such as VPN and Terminal Services.
• Basic troubleshooting at the network level including WAN and LAN connectivity, routers, firewalls, and security.
• Install, upgrade, configure, troubleshoot, maintain, and modify computer system software.
• Provide day-to-day maintenance and support for Microsoft Office including Outlook e-mail, as well as Lotus Notes Domino databases/applications.
• Document all support activities in ticket tracking database.
• Inventory management of technology assets.

Working Conditions

• Typical office hours of 8:00am – 5:00pm.
• Must be available for on-call coverage during evenings, weekends, and holidays as requested.
• Ability to work extra hours, different hours, or staggered hours as determined by the workload and expectations especially between February and April each year.