Help Desk Support Engineer - First Pro

firstPRO is looking to fill a Help Desk Support Engineer role for a client of ours in the medical support field. The chosen candidate will be sharing responsibility for the day-to-day Help Desk support of over 350 employees. The candidate should have experience with Windows 10, Azure AD, VMWare, LAN/WAN, and other tier 1 software/hardware. Logistically, this is a hybrid position requiring candidates to be onsite in either Paoli or Center City Philadelphia 2-3 times a week. Compensation ranges from 30 to 34 an hour and is based on professional experience. Interested candidates please apply with your most up to date resume!

Help Desk Support Engineer – Desired Qualifications

• Required: a BA/BS degree in IT or a related field
• 6+ years of experience
• IT Help Desk support
• Tier 1 help desk troubleshooting like password resets, setting up new users in a Windows 10 environment, etc.
• SSO on login methodologies
• Microsoft and Google workspace environments
• Troubleshooting audio (headset) issues in Windows 10
• Troubleshooting monitor and display issues in Windows 10
• Providing support in a remote environment
• Receiving incoming Help Desk support requests from 300+ internal customers
• Supporting a 100+ seat call center
• Knowledge with Azure and Microsoft 365 suite, including Azure Active Directory, Intune, Endpoint Manager, and M365 Exchange