Help Desk Specialist - dSPACE

In this role you will be providing IT service and support for all dSPACE Inc users onsite and at remote locations. As a Help desk specialist, you will be required to respond to help desk tickets, calls and emails to provide technical support. Provide basic computer help, providing support for internal tools, troubleshoot hardware and software issues, install and setup new computers, inventory management and basic server administration.

Responsibilities

• Provide technical support for users onsite and remote.
• Diagnose, troubleshoot, and resolve technical hardware and/or software issues.
• Provide quick solutions and excellent customer service.
• Ability to escalate issues to the next level of support when a solution cannot be found.
• Maintain inventory management system to track hardware and software.
• Creating instructions and documents for IT processes.
• Providing basic system administration on Windows servers.
• Problem solving and critical thinking skills.

Qualifications

• Associate or Bachelor’s degree in computer science or relevant field.
• A strong knowledge of computer systems, hardware, and software.
• Excellent communication skills
• Proven analytical and problem-solving skills.
• Familiar with the following technologies Windows, Windows servers, VPN, SharePoint, Networking, security software and Active Directory.
• Quickly and easily learn new technologies.

Detail orientated and very organized.