Help Desk Specialist (Windows 10 / Active Directory) at Trigyn Technologies Inc

Immediate contract opportunity for Help Desk Specialist with direct client in Westchester County, NY.

Our client - a major utility firm based out of Westchester County, NY - has an immediate need for a Help Desk Specialist. The particulars of the position are as follows.

Project Overview:
This role will field incoming help desk requests from end users via both telephone and e-mail in a courteous/professional manner. Document all pertinent end user information. Resolve computer issues on impact. Escalate calls to appropriate support groups in IT. Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. during work and extended hours.

Job Functions & Responsibilities
• Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner
• Access the Footprints ticketing system to create or resolve tickets
• Ability to RDP into a machine to fix an issue
• Preform password resets
• Resolve any VPN access issues
• Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications
• Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network)

Skills:
• Minimum 4 years prior demonstrated experience
• Remote phone support
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Ability to absorb and retain information quickly
• Ability work independently with minimal supervision
• Sitting for extended periods of time
• General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support
• Windows 10
• MS Office (versions 2016/O365)
• MS Outlook (versions 2013/16/ O365)
• Intune & Webmail
• Cisco Jabber / Meeting Place
• Active Directory / Active Roles / Quest Password Manager
• SAP & Maximo – password unlock\resets
• Periodically support other IT Groups as needed

Education & Certifications:
• Associate degree in Information Systems;
• 4-year college degree is preferred.

TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER

About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.