Help Desk Specialist at TEKsystems

Description

The IT Help Desk Specialist is responsible for assisting employees with the setup and support of a variety of equipment, systems and applications. This includes, but is not limited to, workstations, computers, tablets, phones, Windows, networking and iOS. • Install, maintain, and upgrade computer hardware and software. • Provide support on laptop computers, tablets, smart phones, printers, networks, phone systems, etc. • Provide support on Windows and iOS based applications. • Support cloud-based solutions (i.e. Office 365). • Monitor status of systems and applications – responding to reported events and issues. • Track and document support issues and projects. • Maintain inventory and document systems, and applications. • Follow safe work practices and accident prevention procedures. • Communicate directly and indirectly with staff and other support resources. • Other duties as assigned. • Implementation and Coordination (Coordinate with project managers and other on-site teams to ensure that IT requirements are met for various job site initiatives). • Compliance and Documentation (create and maintain clear documentation for installed systems, configurations, and troubleshooting processes / maintain records of equipment warranties, licenses, and other necessary documentation related to IT assets). • User Training and Support (provide training to end users on new software, systems, or equipment as necessary) • Network Management (maintenance of on-site network infrastructure and network performance). • Document control and management of SharePoint structure, permissions, and assisting with downloading construction documents and managing versions/revisions of drawings and specifications.

Skills

mobile device management, password reset, imaging, Help desk support, Troubleshooting

Top Skills Details

mobile device management,password reset,imaging

Additional Skills & Qualifications

Qualifications and Education Requirements • High school diploma or equivalent. • 3+ years of experience or equivalent combination of education and experience. • Windows Operating Systems and iOS experience. • Experience with Microsoft Office and Office 365 applications/services • High proficiency in technology, systems, tools and applications. • Maintain a high degree of confidentiality. • Strong customer service skills. • Excellent planning and organizational skills. • Ability to work independently. • Strong attention to detail and problem solving. • Strong verbal, written and interpersonal communication skills. • Willingness to learn and use training options when available.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $17.00 - $23.50

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Minneapolis,MN.

Application Deadline

This position will be accepting applications until Dec 21, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.