Help Desk Specialist - Creative Financial Staffing

Position: Help Desk Specialist

About the Company:

Our client is an industry leader in the professional services industry and located here in the Greater Madison, WI area! They are seeking a full-time, permanent Help Desk Specialist to be a great addition to their Help Desk customer support team. Here are a few reasons why you should apply:

• Innovative and fast-growing technology leader.
• Company is experiencing tremendous growth and has opportunities for advancement.
• Family oriented, friendly culture and employees are well taken care of.
• Strong compensation and benefits plan.

Job Description:

You will be providing tier 1 Technical Support to external clients utilizing the company's software, hardware, and services. If you have experience working in a technical support or help desk environment, enjoy providing great customer service, and want to be a part of a fast-growing company helping the community, this may be the role for you!

Preferred Experience:

• 1-3 years of Help Desk/Tech Support experience.
• Experience troubleshooting hardware/software and networks.
• Knowledge of basic networking comprehension (switching & server knowledge, Quality of service)
• Knowledge of Windows Server, Active Directory, LAN, WAN, and wireless networks.
• Provides excellent customer service.
• Strong communication and interpersonal skills.
• Ability to work a flexible schedule.

Bonus Experience:

• Certifications in CompTIA A+, Network+ or CISCO.
• Experience with Microsoft Teams.

Job Type:

• Full-Time / Permanent

Location:

• Madison, WI

• $24-28/hour

Benefits:

• Health/Dental/Vision Insurance, 401k w/ 4% match, 3 Weeks PTO, Gym/Phone Reimbursement, Life Insurance, Growth Opportunities, Bonus Potential, etc.