Help Desk Specialist - Brooksource

The State of Wisconsin is seeking a dedicated and experienced Help Desk Specialist to join our IT team. The ideal candidate will have 4 to 10 years of help desk experience, providing technical support and troubleshooting assistance to end-users. This role requires a strong understanding of IT systems, excellent problem-solving skills, and a commitment to delivering high-quality customer service.

Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Document and track all support requests using the help desk ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Assist in the setup, configuration, and maintenance of computer systems and peripherals.
• Conduct user training sessions and create documentation for common issues and solutions.
• Monitor and maintain IT systems to ensure optimal performance and security.
• Collaborate with other IT team members to implement new technologies and improvements.

Mandatory Skills:

• 4 to 10 years of experience in a help desk or technical support role.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common software applications.
• Experience with network troubleshooting and basic network configuration.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

What’s in it for you?

• Get your foot in the door with one of the most respected and fastest-growing companies in the United States!
• Brooksource offers competitive Health & Dental Benefit plans, Weekly Pay Checks while on contract, 6 paid Holidays, and 401K Eligibility.

About Eight Eleven Group

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.