Help Desk Specialist Level 0 with Security Clearance - General Dynamics Information Technology
Annapolis Junction, MD 20701
About the Job
REQ#: RQ191169 Public Trust: None Requisition Type: Pipeline Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Help Desk Technician Level 0 Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. We are looking for someone who provides 24x7 Help Desk Support as defined by first response/Tier 1/Level 1 support. Provides phone and in person support to users in the areas of email, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT * Utilize work aids to resolve tickets at lowest level of support
* Receive, triage and route tickets to Tier 2 Help Desk accordingly
* Compile and organize data for monthly status reports
* Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts
* Create help desk tickets in the designated ticket tracking system, provide an intimal acknowledgement to the end user validating receipt of the ticket
* Assist users with account creation, accessing and using IT systems
* Update Standard Operating Procedures documents to adapt to new system functionality or configuration changes WHAT YOU'LL NEED TO SUCCEED:
Education: An associates degree and (4) years of help desk experience. A bachelor's degree may be substituted for experience. Required Experience: Four (4) years' help desk experience with an associate's degree, or a bachelor's can be substituted for experience.
Required Technical Skills: Help desk related technical skills Security Clearance Level: TS/SCI with Full Scope Polygraph
Location: Customer Site
US Citizenship Required GDIT IS YOUR PLACE: * 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certifications
* Cutting-edge technology you can learn from
* Rest and recharge with paid vacation and holidays Work Requirements Years of Experience 4 + years of related experience * may vary based on technical training, certification(s), or degree Certification Travel Required Less than 10% Citizenship U.S. Citizenship Required Salary and Benefit Information The likely hourly rate for this position is between $38.25 - $51.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
* Receive, triage and route tickets to Tier 2 Help Desk accordingly
* Compile and organize data for monthly status reports
* Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts
* Create help desk tickets in the designated ticket tracking system, provide an intimal acknowledgement to the end user validating receipt of the ticket
* Assist users with account creation, accessing and using IT systems
* Update Standard Operating Procedures documents to adapt to new system functionality or configuration changes WHAT YOU'LL NEED TO SUCCEED:
Education: An associates degree and (4) years of help desk experience. A bachelor's degree may be substituted for experience. Required Experience: Four (4) years' help desk experience with an associate's degree, or a bachelor's can be substituted for experience.
Required Technical Skills: Help desk related technical skills Security Clearance Level: TS/SCI with Full Scope Polygraph
Location: Customer Site
US Citizenship Required GDIT IS YOUR PLACE: * 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certifications
* Cutting-edge technology you can learn from
* Rest and recharge with paid vacation and holidays Work Requirements Years of Experience 4 + years of related experience * may vary based on technical training, certification(s), or degree Certification Travel Required Less than 10% Citizenship U.S. Citizenship Required Salary and Benefit Information The likely hourly rate for this position is between $38.25 - $51.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Source : General Dynamics Information Technology