Help Desk Specialist at Berkheimer Tax Innovations

JOIN OUR GROWING TEAM & START YOUR CAREER WITH THE LARGEST TAX COLLECTOR IN PENNSYLVANIA!
BERKHEIMER TAX INNOVATIONS IS NOW HIRING INBOUND CUSTOMER SERVICE REPRESENTATIVES IN BANGOR, PA!*Train Onsite- Hybrid Work from Home after Training*Do you like to be challenged and learning new things? Are you someone who enjoys helping others and problem solving?Come join Berkheimer Tax Innovations' Customer Service team in Bangor, PA!Tax experience is not required - We will train you!

WHAT YOU'LL DO:

As an Inbound Customer Service Representative, you will enjoy finding solutions to better serve our taxpayers, by quickly answering inbound phone calls, researching and problem solving.

Responsibilities include:

• Answer phones in a busy call-center environment
• NO COLD CALLING!
• Maintain positive & timely communication with customers
• Use problem solving skills to answer difficult taxpayer inquiries
• Exhibit patience & understanding when handling taxpayer issues
• Navigate & research between numerous accounts & software programs
• Meet personal, company, & client production goals

SCHEDULE + LOCATION:

• Start Date: February 10, or SOONER!
• Full-time schedule
  • Monday - Friday, 8 am - 4:30 pm
  • No weekends!
• On-site in our Bangor, PA office
  • Once released from initial trainings (~4 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained

PAY + BENEFITS:

• $15.20/hour + monthly bonus opportunity on top of hourly rate!
• NEW HIRE BONUS!
• On the job, paid training to help you succeed
• Medical, Dental, Vision & Life Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Casual business work environment

• High School Diploma or equivalent
• Minimum 1-3 months related experience and/or training
• Excellent attitude
• Computer and keyboarding skills
• Willingness to learn a wealth of Pennsylvania tax information
• Prior clerical experience and/or customer service experience is helpful, but not required

WHY WORK FOR BERHEIMER TAX INNOVATIONS? You will be part of a company that has been supporting your local communities for over 80 years. The dedication to our communities is just as important as our dedication to our employees! At Berkheimer Tax Innovations you will be a valued member of our team. We provide extensive on-the-job training, a supportive team environment, and resources to contribute to your overall success. Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions are subject to a clean drug screen and successful background check including professional references.

Compensation details: 15.2-15.2 Hourly Wage

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