Help Desk Specialist at New Paradigm Consulting Incorporated

Job Summary

Resolves technical problems and answers queries by telephone. or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems

Job Responsibilities 

• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

• May route calls to product line specialists, application, or system support specialists

• Maintains and updates records and tracking databases

• Alerts management to recurring problems and patterns of problems.

• Could require shift work

Job Qualifications

• At least 1 year of experience providing Help Desk support
• interpersonal skills for interacting with team members and clients

• communication skills

• organization and time management skills

• analytical and problem solving skills

• leadership skills to guide and mentor the work of less experienced personnel

• Ability to work in a team environment

CLEARANCE: Must have an active TS/SCI with CI Polygraph. Desired: TS/SCI with full-scope polygraph

Skills:
Excellent verbal and written communication, Problem solving skills, Hardware, Communication skills, Help Desk Support, Telecommunications, Technical, Database, Mentoring, Interpersonal Skills, Time management, Top Secret Clearance, Security Clearance.   

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K
• Life Insurance

Remote Work Allowed: No

Why Work at This Company?

New company with great growth opportunities!

Hiring Company Description:

New Paradigm Consulting, Incorporated (NPCI) is an IT company specializing in Cybersecurity, Data Transformation, and Business & Management Consulting providing services and solutions to the Intelligence Community (IC) and Commercial Vendors.