Help Desk Specialist - Sequium

Sequium Asset Solutions where Tomorrow is Today. Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability, through the application of our five core values: Leadership, Training, Talent Acquisition, Rewards and Technology. We have transformed the Receivables Management process through technology that digitizes the customer communication experience. We are currently searching for a Help Desk Specialist.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Specialize in providing call center support for troubleshooting user computers, laptops, tablets, and mobile devices, as well as building/imaging new machines and working in a team environment.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Maintain Help Desk ticketing system
• Communicates highly technical information to both technical and non-technical resources.
• Stays informed of changes in computer technology and programs.
• Ensures that work area is clean, secure, and well-maintained.
• Completes special projects as assigned.

KEY SKILLS/ BACKGROUND REQUIREMENTS:

• 1-2 years' experience as a Help Desk or IT Support Specialist
• Strong interpersonal, teaching/training, and IT troubleshooting skills.
• Technical helpdesk or technical call center experience is a plus.
• Strong organizational, communication, and time management skills.
• Ability to listen, interpret, analyze, and resolve technical issues.
• Ability to research problems and identify potential solutions.
• Demonstrated ability to manage multiple tasks concurrently is necessary.
• Strict confidentiality with respect to client information being accessed, processed, or stored is required.