Help Desk Spec I (H) - Agile Defense
Huntsville, AL
About the Job
Description
Requisition #: HELPD003376
Job Title: Help Desk Spec I (H)
Location: Redstone Arsenal, AL 35898
Clearance Level: Active DoD - Secret
Required Certification(s):
- AA or 2 yrs technical school.
- A+ or Sec+; HDI Support Center Analyst.
**Selected applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information. **
- Under direct supervision, performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the organization.
- Maintains an adequate spare parts inventory of systems, subsystems, and component parts used in repair work.
- Respond to telephone calls and e-mail messages from customers with computer/software problems.
- Diagnose the nature of the problem and walk the customer through the problem-solving steps.
- Provide technical assistance for mobility devices to include technical guidance, utilization and troubleshooting training, and configuration of new devices as well as sustainment of existing devices adhering to Defense Information Systems Agency (DISA) DoD Mobility Unclassified Capability (DMUC) policies, procedures, and guidance.
- Develop, update, and maintain records of mobility devices within designated Government applications/solutions and mobility service provider.
- Provide technical assistance and support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
Qualifications
- AA or 2 yrs technical school.
- A+ or Sec+; HDI Support Center Analyst.
- Less than 5 years experience.
Working Conditions
- The working environment is generally favorable.
- Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc.
- Work is generally performed within an office environment, with standard office equipment available.
- Light – 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs.
- A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.
- Stand or Sit
- Walk
- Repetitive Motion
- Use Hands / Fingers to Handle or Feel
- Stoop, Kneel, Crouch, or Crawl
- Talk or Hear
- See
- Push or Pull
COVID-19 Vaccination Requirements
As a federal contractor, Agile Defense is subject to any federal vaccine mandates or other customer/facility vaccination requirements. As such, to protect the health and safety of its employees and to comply with customer requirements, Agile Defense may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
About Us!
Agile Defense is an Information Technology Solutions provider committed to partnering with our customers to deliver the highest level of service to our customers. We provided Information Technology (IT) services to the U.S. Government, including several United States Civil agencies and various branches within the U.S. Department of Defense.
Agile Defense has established a solid reputation of partnering with our customers to deliver innovative IT solutions with our “Listen. Think. Innovate.” philosophy.
At Agile Defense, we know that our employees are our most important asset. We believe in our responsibility to our fellow employees, customers, company, and to our country. We promote teamwork, integrity, and creativity; we expect our fellow employees to also live these values.
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Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)