Help Desk Service Specialist - Carson City, NV from INSPYR Solutions

Help Desk Service Specialist - Long Term Project - Carson City, NV 

Title: Help Desk Service Specialist
Location: Carson City, NV 
Rate: $27 - $32/hr.
Duration: 12 months (possible extension)
If you are a fit, please email your resume to Terence Sanchez, TSanchez@INSPYRsolutions.com

RESPONSIBILITIES 

• Responsible for providing first-level support for fiber, network, and systems issues by answering, responding, and solving customer’s technical requests in a non-scripted environment or elevating tickets to the appropriate team members for further action.
• Writing customer communications, processes, and other customer-facing documentation.
• Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.
• Work within an Agile environment.
• Completed assigned work according to the specifications and standards set by the Client.  

QUALIFICATIONS  

• Solid knowledge of Service Desk and Customer Support center operations. 
• Minimum of two (2) years’ hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices. 
• An Associate’s degree in an Information Technology related field. 
• Have a proactive nature with the ability to solve problems. 
• Be able to work on multiple projects, activities, and tasks, simultaneously.
• Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues. 

The ideal candidate should have one or more of the following certifications:  

• CompTIA A+, CompTIA Network+, CompTIA Security +
• MCSA: Windows 10
• MCSE: Desktop Infrastructure
• HDI – CSR
• ITIL
• Udemy IT Help Desk Professional 

Other vendor or vendor-neutral certifications may be considered on a case-by-case basis.  
 
DELIVERABLES / TASKS 

• The contractor will provide and assist our Government client with the following activities based on the agreed-upon project plan/schedule; 
• Complete work and project tasks assigned by the  Manager on mutually agreed-upon deadlines. 
• The contractor must be able to work in an Agile/Scrum environment. Agile experience is not required but is desirable. Routine reporting will include but is not limited to the methods defined below as part of the Agile process and is documented using Microsoft DevOps software or other methods mutually agreed upon: 
• Agile is a philosophy for incremental product development based on a shared set of principles.  The contractor will support these principles by participating in a team environment, maintaining a supportive attitude, working well with staff and contractors, and the flexibility to adapt to changes. 
• Client allows for up to 25% remote work, from your duty location, at the discretion of the section Manager.

Our benefits package includes: Comprehensive medical benefits, Retirement plan…and much more!