Help Desk Operator - ApplyLogic Consulting Group

Who We Are:

ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. 

Who You Are:

We have an immediate (on-site) Help Desk Operator position in Clinton, TN. If you join our team in this role, you will provide tier I technical assistance to end users by performing problem diagnosis and guidance through step-by-step solutions. You must be able to support a 24/7/365 service desk.

What You'll Do:

• Ability to troubleshoot the following types of technical issues in accordance with operating instructions: equipment, software, hardware, and network malfunctions.
• Provide diagnosis, resolution, and/or escalate technical issues in accordance with operating instructions.

What You Bring:

• Preferred Education, Skills, Experience:
  • Strong background utilizing MS Office Products.
  • Excels in multi-tasking.
  • Working knowledge of IT infrastructure/hardware.
  • Exceptional communication skills
  Clearance:Must be able to obtain favorable Entry on Duty (EOD) clearance which includes an extensive government background investigation into the following areas:
  • Criminal history
  • Financial status
  • Known associates
  • Work history
  • Medical release

What We Offer:

We offer a competitive salary with a robust Fortune 500 type benefits package: employee assistance, employee adoption, 401K with match, medical, dental, vision, life, 15 paid time days off, 11 holidays, unlimited web-based training and up to $5K towards continuing education and/or professional development and more...

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