Help Desk Manager - Mercantile Bank

Join Mercantile Bank as a Full-Time Help Desk Manager in Wyoming, MI, and be part of a dynamic team where your problem-solving skills and customer-centric approach will shine. At an expected pay of $90,000 to $110,000, this position offers an exciting opportunity for a seasoned Technology Success Manager to lead our help desk team onsite. Work in a flexible and professional environment that values excellence and innovation, where you can make a real impact.

You will enjoy benefits such as multiple Medical, Dental and Vision plans to choose from, Company Paid Life Insurance of 3 times your annual salary, Health Savings Account, Flexible Spending Account, 4 weeks' vacation, sick time to care for yourself and your family, 11 paid holidays and a Giving Day to do work that you are passionate about in the community. We also offer Employee Assistance Program (EAP), Adoption and IVF Assistance, and a Fitness Equipment Purchase Plan.

Investing in your financial wellness and career development is also important to us. We provide 401(k) match at 100% up to the first 5% of your contribution Employee Stock Purchase Plan, 529 College Savings Plans, Discounted bank services, Legal protection, Tuition Reimbursement, Exceptional training and development opportunities tailored to your career interests and goals.

Take the next step in your career and apply now to be a key player in delivering top-notch technical support services to our end users.

A LITTLE ABOUT US

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees.

Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible.

Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 20 years and counting.

WHAT WOULD YOU DO AS A HELP DESK MANAGER

You will oversee the bank's IT Technicians, ensuring exceptional technical support services. You will manage and prioritize help desk support tickets, monitor technician performance, and build strong cross-functional relationships. Your role will involve purchasing and tracking inventory, managing recruitment and training programs, and maintaining new employee IT onboarding processes. Proactively identifying and addressing issues, acting as a liaison between the Help Desk and Infrastructure staff, and managing vendor relationships for various systems will be key responsibilities. If you have a passion for problem-solving, customer-centricity, and innovation, apply now to be a part of our high-performance, forward-thinking team in Wyoming, MI.

WHAT YOU NEED TO BE SUCCESSFUL

To excel as a Help Desk Manager at Mercantile Bank, candidates should possess 8-10 years of experience in IT/Help Desk roles, along with a B.A. in Computer Science/Information Systems or equivalent certifications. Strong leadership skills, including experience in managing teams and call center client service representatives, are essential.

Excellent written and verbal communication abilities, coupled with the capacity to mentor and motivate others, are crucial for success in this role. The ideal candidate will demonstrate adaptability in a fast-paced environment, effective cross-level communication skills, a customer-centric approach, expert problem-solving capabilities, and a drive for innovation and continuous improvement. Join our team in Wyoming, MI, and be part of a collaborative, forward-thinking environment where your skills will shine.

CONNECT WITH OUR TEAM TODAY!

If you think this job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!