Help Desk ( Level 2 ) at Vaco, LLC
Los Angeles, CA 90045
About the Job
- Provide highly responsive hardware and software support services for users
- Install, configure, test, maintain, upgrade, and troubleshoot laptop and workstation computers and peripheral devices.
- Provide software support, complete software installations and assist users of various levels of computer sophistication in the operation of a wide variety of new and existing software.
- Establish and maintain a variety of user accounts, user-related network resources, and security access protocols and systems.
- Work with ticketing systems to manage user requests and support.
- Provide remote support to a variety of users nationwide using remote support tools over the phone.
- Provide high touch, high value support to Executives and their support staff.
- Support Conference rooms, meetings, and conference room equipment.
- Perform routine research, analysis, and problem diagnosis, consult with internal and external technical staff when required, and repair or replace equipment as necessary.
- Administer user accounts in Office 365.
- Tier I and II support of Single Sign On, Multi Factor Authentication, Office 365 systems, Cloud PBX phone system, Cloud Conference Calling, OneDrive, Exchange Online, and MDM.
- Maintain accurate asset management by maintaining records of all systems in production, and in stock, or retired
- Adhere to, update, and create SOPs for day-to-day operations
- Bachelor’s degree with coursework in Computer Science, CIS, MIS or related field trade certificates comparable to degree/experience.
- 3+ years of experience in technical support, help desk support, Office365 and applications support.
- Strong experience administering Office365 accounts and emails.
- Experience supporting cloud-hosted SharePoint Online and Exchange Online.
- Experience assistingemployees of varying levels of computer expertise; ability to clearly and concisely communicate technical information to staff of all levels of technical sophistication.
- Ability to quickly grasp technical issues and offer solutions.
- Ability to follow standard operating procedures.
- Ability to work in a dispersed team environment, as well as independently when required.
- Excellent verbal & written communication skills.
- Customer-focused attitude and desire to interface directly with end-user clients.
- Attention to detail while working in a fast-paced environment.
- Must be proficient with Microsoft Windows 10, Apple Operating Systems, and iOS/Android.
- MCSA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or better preferred.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.