Help Desk L1 at Vaco, LLC
Los Angeles, CA 90045
About the Job
Job Title: Entry Level 1 Help Desk Support
Job Summary: We are seeking a motivated and enthusiastic individual to join our dynamic team as an Entry Level 1 Help Desk Support. This position offers an excellent opportunity for someone eager to learn and grow in the IT field. The ideal candidate will possess a positive attitude, strong work ethic, and a passion for providing exceptional customer service.
Key Responsibilities:
- Respond to and resolve Level 1 support tickets in a timely and efficient manner.
- Provide technical assistance and support for Microsoft O365 applications.
- Assist with password resets and account management tasks.
- Support the onboarding and offboarding processes for employees.
- Provide remote support to users in a hybrid Mac/Windows environment.
- Collaborate with team members to troubleshoot and resolve issues.
- Maintain accurate documentation of support activities and resolutions.
Qualifications:
- High school diploma or equivalent; relevant certifications a plus.
- Prior experience in Level 1 support or a related field preferred.
- Basic understanding of Microsoft O365 applications.
- Familiarity with password reset procedures and account management.
- Ability to thrive in a collaborative and fast-paced environment.
- Excellent communication and customer service skills.
- Strong problem-solving abilities and attention to detail.
- Willingness to learn and adapt to new technologies.
- Punctuality and professional appearance are essential.
Additional Information:
- This position offers opportunities for training and professional development.
- Dress code compliance is required to maintain a professional appearance.
- Certification in relevant areas such as Microsoft, CompTIA, or ITIL is highly valued.
- We believe in a supportive and collaborative work environment where everyone contributes to the team's success.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.