Help Desk III at Softworld Inc

Job Title: Help Desk III

Job Location: Chicago, IL 60601

Onsite Requirements:

• Windows administration
• PC/Laptop break fix
• A/V support for video teleconferencing

Job Description:

• We are seeking a dedicated Deskside Support Technician to join our ESA V program, providing essential IT services to multiple customers within the Department of Justice.
• The program encompasses a wide range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing.

Key Responsibilities:

• Provide deskside support for end users as per tickets dispatched from the Service Desk.
• Stage devices in preparation for deployment to end users.
• Perform break/fix support for government-funded computing devices (e.g., PCs, laptops, mobile phones).
• Deploy and retrieve end-user devices as needed.
• Install specialty software and assist with Information Security matters.
• Assess and diagnose issues with printers, fax machines, and multifunctional devices.
• Provide A/V support in conference rooms and assist with Video Teleconferencing.
• Install printer toner and maintain print devices.
• Support after-hours activities as required by the customer.

Qualifications:

• High School Diploma and 3+ years of IT Technical Support Experience.
• Experience working on customer sites, preferably in a government or similar environment.
• Excellent written and verbal communication skills.
• Ability to multitask and function effectively in a fast-paced environment.
• US Citizen with the ability to acquire a Public Trust security clearance.

Desired Qualifications:

• Experience with the Department of Justice or similar government agencies.
• Bachelor's Degree in a related discipline with relevant experience in IT support roles.
• Familiarity with the ESA V-ATR program (Antitrust Division).

Personal Attributes:

• The ideal candidate will be personable, articulate, and committed to meeting customers' IT needs in an expedient and efficient manner.
• They must be independent and driven, capable of working with limited supervision.
• Excellent communication skills are essential to effectively interface with customers on-site in Chicago and staff in the main office in Washington, DC.

** This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.

This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role. **