Help Desk/Field Technician II (MSP, Meraki, Windows) - Ledgent Technology

We are partnering with a leading MSP company in Costa Mesa, CA hiring a HelpDesk/Field Technician II to start immediately.

• This is a 100% on site position in Costa Mesa, CA.
• 80% working in the office, 20% working in the field at the clients' sites.
• We are looking for someone with 4+ years of experience, ideally within the MSP environment but not required.
• Familiar with Cisco Meraki, all concepts and aspects of a Windows Network, Windows Server Environments, MS Server Stack - Windows, SQL, Exchange, All 365 Modules, Teams, Google Workspace
• Need someone who is well rounded, who is the escalation point from Level 1
• Problem solver, positive attitude, take escalations, etc.
• Ability to test the network, understand and troubleshoot server technologies

We are looking for a friendly, skilled Level 2 Technician to handle escalated Technical Support, IT Network, and System Administrator responsibilities to join our inspired team, providing excellent IT service throughout Orange County.

The ideal candidate should have much of the following experience:

• Strong Layer 1 and 2 Networking
• Working in an IT department, managing clients/users and setting expectations
• Microsoft Windows Server
• Windows Client OS and desktop applications
• Microsoft Active Directory, Group Policy, Exchange, SQL
• PowerShell a plus
• Networking, Cisco, SonicWall, Network Security
• Systems Back Up and Disaster Recovery, Developing Continuity Plans
• Hosted Services, MS 365, Google Apps, Cloud Services, etc.
• Managed IT Services (MSP) experience
• Conducting a comprehensive IT audit
• Perform a security assessment
• Server Virtualization
• Small business IT environments

Other Requirements:

• IMPORTANT - any applicant offered the position must be able to pass a federal background check
• Valid driver's license and Proof of Insurance
• Integrity, Honesty, and Loyalty a must
• All references will be checked
• Associates degree or better in Information Systems, or a related field; or any equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities.
• 4+ years experience as a Support Specialist / Technician (remote and onsite support).
• Network+, Security+, MCP, MCDST or MCSE, certified candidates are preferred but not required

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.