Help Desk Engineer (on-site) - Westport, CT - Creative Financial Staffing

Help Desk Engineer (on-site) - Westport, CT

Expected Salary Range: $70,000 - $90,000

Why take a position as a Help Desk Engineer?

• Our client is an established, stable, and profitable manufacturing company headquartered in Westport, CT
• Known for investing in its employees and promoting from within, the company offers a supportive and growth-oriented environment
• Our client has a brand new office with groceries brought in weekly for employees, lunch provided every Friday, and a coffee bar on-site
• Competitive starting salary, comprehensive health benefits, generous bonus structure, and a variety of employee appreciation events and in-office perks

What does the Help Desk Engineer do?

• Manage network servers and technology tools
• Monitor performance and maintain systems according to company requirements
• Ensure security through access controls, backups, and firewalls
• Serve as the first point of contact for users seeking technical assistance over the phone or email
• Identify and suggest possible improvements on procedures or services
• Build internal technical documentation, manuals, and IT policies
• Periodic travel to company plants across the country is required (10-15% yearly via automobile and/or airplane)
• Create new employee accounts, configure hardware, and manage permissions using Active Directory
• Provide daily assistance to end users, addressing their needs promptly and resolving issues on the spot whenever possible
• Support audio and video equipment and participate in special IT projects as needed

What are the requirements for a Help Desk Engineer?

• Bachelor's Degree in Computer Engineering or a similar field
• 3-5 years of Help Desk experience with the ability to provide white glove treatment for end users
• Excellent communication and customer service skills, with a strong ability to interact with end users both in-person and remotely
• Exposure to the Cisco Umbrella (VPN, DNS, firewalls, etc.), Microsoft Office 365, and PowerShell
• Knowledge of Windows 8, 10, 11, Windows Server products, and/or Mac Operating Systems
• Experience building and installing PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones)
• Ability to occasionally work outside of typical work hours when needed
• A passion for networking and programming
• Fluency in Spanish is a plus
• This position requires working in the office 5 days a week