Help Desk Engineer at Jobot
Glen Allen, VA 23059
About the Job
Great growth opportunity!
This Jobot Job is hosted by: Jason Leonard
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $50,000 - $50,000 per year
A bit about us:
We may thrive on human and artificial intelligence, but our values provide the roadmap that informs every interaction.
Who are we?
We take the job very seriously but do not take ourselves seriously.
We believe that kindness is still completely relevant.
We believe transparency and a strong team bring the best results for everyone.
Our Get a Job, Give a Job ™ program helps increase employment across the globe.
Why join us?
At Jobot we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
Job Details
Objectives of this role
Responsibilities
Skills and qualifications
Preferred qualifications
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
This Jobot Job is hosted by: Jason Leonard
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $50,000 - $50,000 per year
A bit about us:
We may thrive on human and artificial intelligence, but our values provide the roadmap that informs every interaction.
Who are we?
We take the job very seriously but do not take ourselves seriously.
We believe that kindness is still completely relevant.
We believe transparency and a strong team bring the best results for everyone.
Our Get a Job, Give a Job ™ program helps increase employment across the globe.
Why join us?
At Jobot we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
Job Details
Objectives of this role
- Provide quick and effective assistance with information technology systems
- Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
- Listen attentively to customers’ questions and concerns and offer optimal solutions
- Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
- Work with desktop support engineers to provide customers with superior service
- Represent [Company X] with professionalism and integrity while helping to advance our company mission
Responsibilities
- Respond to tech inquiries via email, through online chats, over the phone, or in person
- Inform customers about IT products and services
- Walk customers step-by-step through the problem-solving process
- Help with troubleshooting hardware and software
- Follow up with customers to ensure satisfactory service
- Communicate customer feedback to the appropriate internal team members
Skills and qualifications
- Excellent problem-solving and analytical skills
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
- The ability to break down technological processes and deliver clear, step-by-step instructions
- Patient, friendly demeanor with a great aptitude for listening
- Strong verbal and written communication skills
- Commitment to providing exceptional customer service
Preferred qualifications
- Passion for problem-solving and customer service
- Tech savvy, with experience working in a tech-related field
- Ability to diagnose and resolve a variety of technical issues
- Team-oriented mindset with an openness to constructive feedback
- Eagerness to learn new technologies and systems
- Experience working as an IT help desk technician or in a similar customer support role
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Salary
50,000 - 50,000 /year