Help Desk Analyst - UB Greensfelder LLP

UB Greensfelder LLP is an AM Law 200, super-regional firm law firm focused on exceeding client expectations and delivering superior, customized legal solutions. Created in 2024 through the merger of Ulmer & Berne LLP and Greensfelder, Hemker & Gale, P.C., the firm's 275 lawyers advise regional, national, and global businesses on a wide range of legal matters across more than 25 specialized practice and industry groups. UB Greensfelder has nine primary office locations, including Chicago; Cincinnati; Cleveland; Columbus, Ohio; Florida; New York; Southern Illinois; St. Louis; and Washington, DC.

We are seeking a Help Desk Analyst in our Cleveland or St. Louis office.

Job Summary: Provides technical support to internal personnel. Responsible for analysis, diagnosis and resolution of users' problems, which may range from straightforward to more complicated technical issues with various software.

Essential Duties and Responsibilities:

• Acts as a single point of contact for phone calls and emails from personnel regarding IT issues and queries.
• Receives, logs and manages calls from internal personnel via telephone and email.
• Troubleshoots IT related problems from in-house software to hardware, such as Laptops, PCs and Printers.
• Assists users with more complex features with various software.
• Escalate unresolved calls to the infrastructure support team.
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
• Other duties as assigned by the Director of IT. Responsibilities may be revised as the needs of the Firm change.

Skills/Knowledge/Abilities:

• Associates degree with a technical major, such as computer science or business administration.
• 2+years help desk experience strongly preferred.
• Strong familiarity with Microsoft office and Adobe software.
• Interpersonal skills necessary in order to communicate by phone and provide information with ordinary courtesy and tact.
• Must work well independently or as part of a team.
• Good communication skills and the ability to work well with people at all levels (technical, non-technical, etc.) are essential.
• Strong analytical and problem solving skills are a must.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

UB Greensfelder provides top-quality, sophisticated legal services, serving business clients ranging from small entrepreneurs to international companies. Our work environment is business casual and we offer a competitive compensation and benefits package, which includes medical/dental/vision, 401(k) with employer contribution, short and long term disability plans, life insurance, well-being initiatives, and paid parental leave programs. If you desire to work in a truly people-focused environment for a firm that values its employees, then UB Greensfelder is the firm for you.

UB Greensfelder places a high value on diversity and is committed to cultivating an equitable and inclusive environment where all of our employees can thrive. Candidates from diverse backgrounds are strongly encouraged to apply.

Equal Opportunity Employer